Notice on filing consumer complaints:
In accordance with the Act on the Provision of Tourism Services (Art. 21.1. NN 130/17) and Consumer Protection Act (NN 41/14, 110/15) we hereby inform our customers that the objection to the quality of our services can be delivered in writing by post, by fax e-mail, or registered in the complaint book. We will give the answer to your complaint in writing no later than 15 days after receiving the complaint. Please note, when delivering complaints be sure to indicate the name and adress for submission of response.
In accordance with the Act on the Provision of Tourism Services (Art. 21.1. NN 130/17) and Consumer Protection Act (NN 41/14, 110/15) we hereby inform our customers that the objection to the quality of our services can be delivered in writing by post, by fax e-mail, or registered in the complaint book. We will give the answer to your complaint in writing no later than 15 days after receiving the complaint. Please note, when delivering complaints be sure to indicate the name and adress for submission of response.
