Frequently asked questions

Where to clean the car and inflate tires?
We have a self-service repair station for vehicles where you can use a self-service vacuum cleaner and air compressor for bicycle and car tires. You will find the repair station at the road leading to the Yacht Service, and you can purchase the tokens for the vacuum cleaner at the marina reception at 7 kn a piece.
For inflating boat tenders and fenders, you can still use the air compressor at the entrance of our maintenance service workshop.

How to use the charging station for e-vehicles?
Our charging station for electric vehicles has six outlets. If you want to charge your car, you need to bring your Membership Card to the reception so we can activate the e-charging service for you.
To access the plugs, place your Membership Card at the card reader and choose the outlet you want to use (left or right). The Membership Card will release the outlet automatically, and you can plug your vehicle. At the end of charging, you need to repeat the procedure with the card so the plug is released and you can remove it from your car.  Electrical charging is still free this year for Marina Punat residents.
Where to park your car in the marina?
Marina has around 700 parking spots in vast parking areas – several parking floors, a parking lot above garages and in front of the Hotel Kanajt. You will find a parking spot in one of these areas at any time.

However, at the season's peak, we come short of parking spaces, no matter how many parking lots we build. Therefore we have exceptionally allowed the clients of Dry Dock, Dry Berth and Dry Marina services to park their vehicle at the place of their dry berth while their vessel is in the sea.

Our daily visitors, clients in transit and charter guests are invited to park their vehicles in front of the Hotel Kanajt and take advantage of the daily parking fee, which is more convenient than the hourly rate charged in the marina. That parking fee can be paid at parking machines in the marina. 

Every year we try to increase the number of parking spaces, because we are aware that in the peak season, when we have the largest number of visitors, more parking space is required. In order to better organize this much-needed service, we have enabled the users of the DRY DOCK service to park their vehicles at the contract place of the boat, while the vessel is in the sea.

Vehicle access to the marina is still possible as before, with the note that you can use a free hour of parking, and then return the vehicle to the contract position in a dry marina.
We would like to remind you that the marina is not registered as a camping site. Caravans cannot be received at the area of the marina. Campers used as personal vehicles have a designated parking lot above the garages. Caravans may never be connected to a power outlet, and accommodation in these vehicles is not allowed.
Where to park your pet?
Our marina is pet friendly, yet we work hard to allow for the peaceful cohabitation of pet owners and those not so fond of pets. Certain areas are still limited for pets, so we have strategically placed several poles and links near bathrooms, reception and grocery stores, so you can park your dog while you enter to do your business. 

All of our restaurants are pet friendly, as long as you ensure your dog does not disturb other guests.

Look for a sign like this and tie your dog before entering marina office, bathrooms or stores.


Where to dispose of waste?
The Island of Krk is the national pioneer in waste management. Since 2005 we have well-organised waste separation and collection and recycling. We are among the European best, with over 55% of waste separated at the collection, and our objective is to reach 80% of separated waste in 2022. Good cooperation and effort of both businesses and individuals are required to achieve the 2022 goal.

Marina Punat is a proud member of the Eco Island Krk initiative. We have 10 locations for separated waste collection within the marina, and there are additional four spots with containers for special and dangerous waste. This includes separate containers for engine oil and everything oil-related (residual engine oil, oil containers, oily packaging, used fuel and oil filters, oily rags and sponges, as well as oily bilge water), containers for old batteries, electric parts and electronic equipment. Each type of dangerous waste should be disposed of in the proper bin. 

SEPARATE YOUR WASTE - just like at home!
  • When at the boat, make sure you separate right away plastic, metal and glass from general waste.
  • Dispose of old batteries (AA, AAA etc.) into the dedicated battery container at the Nautical store.
  • Dispose of chemicals and other dangerous waste, remaining in appropriate containers after boat work and repairs.
  • Pick debris after your dog or garbage after your child. We will make sure that all the waste is regularly collected and recycled.
FILL THE BLUE BAG

No matter how careful we are, it is inevitable for all of us to leave some waste behind that someone else will have to pick, which is why we need to do the same for others. The idea of the “Blue Bag” initiative is founded in that solidarity principle - encouraging us to pick up the waste washed out on the shores. Though we cannot determine where it comes from, seaborn trash litters our beaches. Suppose each of us would fill one blue bag with that debris. In that case, we could significantly reduce the amount of waste floating around and help the joint efforts to clean Adriatic shores. Grab your blue bag at our Reception and bring it on your boat trip or excursion. When in nature, pick any plastic, glass or other waste you encounter on land or sea. Once you fill your bag, leave it next to the general waste container, and we will make sure it is collected and properly disposed of or recycled.

Look for eco waste disposal points on the marina map.
How to avoid sea pollution
REPLACE SINGLE-USE PLASTIC

Abandon single-use PVC shopping bags and opt for canvas bags or durable bags for multiple uses. Pick your free canvas bag at the signing of the annual berth contract or buy a new one in our Nautic shop. Quit using single-use plastic tableware such as plates, cutlery, cups and straws and replace them with better and more durable alternatives. These will be heavier and harder to be swept off by the wind. Use bowls to serve potato chips, cookies and fruit and dispose of their light packaging (plastic bags and fruit nets) into the waste bin, as they are easily blown off the deck. Ensure all deck equipment is stored correctly or tied up, so it doesn’t end up overboard. 
 
USE A BILGE SKIMMER

It is common to find some oil in bilge waters pumped out by the bilge pump. A sponge is placed in the bilge to attract and lock oil and fuel, i.e., purifying the bilge water and making it safe for the environment. That sponge is called a bilge skimmer, and you can get it in our Nautical shop at a 10% discount with your Marina Club Card. 
 
EMPTY YOUR WASTEWATER TANK FOR FREE

While at the marina, you are likely using the benefit of our bathrooms and taking advantage of our restaurant kitchen. Still, once you sail out and your bathroom gets more traffic, your wastewater tank can fill up rather quickly. Do not empty it at the open sea, for the soap water and detergents are harmful to sea life. Instead, empty your wastewater tank, free of charge, as soon as you return to the marina. Make sure it is unloaded before hauling up the vessel (for dry berth or repairs) to avoid unpleasant incidents when wastewater suddenly leaks. Emptying wastewater tanks is a quick procedure, and it is free of charge, both for resident vessels and boats in transit. It is done while the vessel is floating in the service area, near the travel lift, to avoid disturbing the neighbouring yachts at berth. Schedule your wastewater disposal at least one day ahead at our Reception or via e-mail info@marina-punat.hr
Is the water in the marina drinkable?
USE THE FRESHWATER - it is not well known that Croatia is extremely rich in freshwater sources, and all of our tap water is drinkable. In fact, sometimes the tap water is of better quality than the bottled water available in supermarkets. For example, the water in Punat is natural spring water coming from Vela Fontana springs in the north of the island of Krk. Our water is barely treated, just to be sanitary safe for consumption. Regular testing confirms safety in 100% of tests; hence there is no risk for consumption of our tap water. So, skip the PET bottles! Instead, get yourself a cool bottle in glass or an insulated bottle, and for your next excursion or beach trip, have some chilled fresh water from a reusable bottle.  
Boat transport?
Boats from abroad must be transported by freight forwarding. It is recommended that the driver of the transport vehicle does not leave the vehicle during the stay in the marina.
 
Can I send a shipment to my boat?
Shipment within the European Union is possible, but with an announcement.  As it was required before, the name of the boat or the owner of the consignee of the shipment must be indicated.
Can I order work on my boat?
Our Yacht Service is open and working; please contact HERE for details and appointments.
Our partners are still available for required work.

The best that can be done for the boat is: regular annual maintenance, servicing the engine / drive, maintenance of the underwater part, changing the zinc anodes, which is definitely recommended.
A serviced engine and / or drive will be able to withstand much longer non-use should it occur. New antifouling will prevent larger fouling, especially small shells, which will later not be removable by washing or light grinding. Then, the renewal of antifouling will require greater, and therefore more expensive, work.

When the time comes that the current restraining orders are no longer in force, you will have a boat ready for navigation. You will not have to wait in a queue to order repair work, a place on land or some missing spare part. You will then start the engines and set sail with your boat, because as the saying goes "Navigare necesse est" - It is necessary to sail.  
 
Working hours during the year
Working hours of the marina and the shipyard are available on this page.

 
What the weather will be like
In addition to many weather application and weather forecasts, useful weather forecasts, wind, pressure and precipitation charts you can find at meteo.hr or get at the marina reception, daily.

Marina Punat has its own weather station where you can check the current weather conditions as well as weather history.
Using the electrical power connections
While you are in the marina, one vessel may be connected  only  to  one  power  socket  in  the power  pedestal.  For  safety  reasons  and out of fairness to others, please abide  by  this  rule.  Vessels  not  duly  connected may be  disconnected  from  our  infrastructure without prior notice.

Experience proves that electrical installations are the most common cause of fire.
Connection to the energy module when using socket 32A, 63A i 125A
Vessel owners that need stronger power, can buy a marina transponder chip at the marina reception desk and pay the desired amount for electricity.

If   the   transponder    has    insufficient credit or the transponder reading procedure was not completed correctly, the transaction  could  fail.  Each  electrical socket outlet is protected by a residual current  cut-out  device;  if  the  cut-out trips the socket will be deactivated and can only be reset by authorised marina personnel.  In  that  case  please  advise marina  staff  or  reception  office.  It  is very important that the connection cable is suitable in relation to the power draw  of  the  craft. 
We  recommend  that the connection cable is not longer than 20  m. For  an  optimal  and  safe  connection of all the boats in the marina, only one  power  cable  from  the  boat  may  be plugged  into  an  outlet.  In  this  way  we respect the safety norms.
 
Marina Punat provides   direct,   grounded   electrical connection to the power from the coast. The voltage in this marina is 230 v - 50 hz and all outlets are fitted according to the  standard  en  60609-2.
Loyalty discount after your 5th contract year
Contractual guests also enjoy special benefits. After the 5th year we grant you the first discount, ranging  from  3%  to  20%  for  contract partners  in  case  of  continuous  annual contracts (with the exception of partners chartering their vessels).
How to schedule your free holding tank discharge?
Let’s remember – discharge of solid or liquid waste, leaking oily bilge water, or holding tank discharge pollutes the environment and is heavily penalised by port authorities.

There is no need to risk the penalty since the discharge of the holding tank in Marina Punat is free of charge. We discharge the tanks in two shifts, Monday to Friday at 9:00 and 13:00.
Please book your slot in our schedule at least three days ahead.
The tanks are emptied at a position at gate A1.

Check the condition of your bilge – the boat owner must put an eco-sponge or similar device in the boat’s bilge which collects contaminants which may occur as a result of a technical defect or inadequate maintenance of the vessel, and may be emptied directly into the sea through the bilge drainage system. 

Let’s protect our sea from biological and detergent pollution, oils and other toxic substances! The environmental damage caused by discharging waste into the environment can result in the destruction of the environment, nature and landscape, marine flora and fauna and is often difficult to undo!

Marina Punat has the means and equipment to prevent marine pollution and eliminate its effects. Special purpose port concession authorizer MARINA PUNAT d.o.o. has implemented a certified quality system in accordance with ISO 9001 as well as an environment management system in accordance with ISO 14001 certified by BUREAU VERITAS.  

Call +385 (0)51 654 111 or send us an email: support@marina-punat.hr
 
Information available on the portal MY ACCOUNT
Our contract partners have the option of monitoring their personal and vessel info and  to  receive  regular  reports  on  vessel condition on the MY ACCOUNT portal. In one place, contract partners may simply check  their  personal  data, postal  address,  e-mail  and  vesseldata.

There are also coupons available for the use of benefits offered by the marina as well as photos gallery.
How does WLAN work?
The  entire  marina  is  covered  with  an internet  signal and the service is free of charge.  Just  bring  your  smartphone  or  notebook with you and  always  be  online. The internet network of the marina is very wide and the signal is suficient for  download  of  usual  data  quantities, i.e.  checking  e-mail,  news,  internet  surfing. All you have to do is log in to the network without prior registration.
Licenced anchorages
All information about anchoring of vessels, including a list of granted concessions that are allowed to charge you a fee for anchoring you can ­find under www.mppi.hr
Who is allowed to work on your boat?
Entrust the works on your boat only to persons and companies registered for servicing activities and authorized to work. The works contractor should ask for an ID card at the yacht service reception desk and pay a charge for the use of the infrastructure, according to the current price list.

Only a person holding prior authorization may take the keys for boat access. If repairs and maintenance works are performed within the warranty term, the procedure and the rules are the same. Please notify the repair staff coming aboard your boat to check in at the reception desk of the Yacht Service and to present a valid warranty order for issue of the ID card and payment of the charge. If the Yacht Service reception desk is closed, the
ID card may be requested at other reception desks or at the entrance to the marina.

Please note once again the works in the marina, at the sea berth or ashore, are prohibited. Exceptions are small-scale and quiet works on the vessel (cleaning, washing of the boat,
measurement, repair and assembly and removal of awnings or upholstery). For any largescale, noiseemitting works or works possibly causing air, sea or soil pollution, and works that might jeopardize the safety of people or cause damages to property,
please order transport of the vessel to the SERVICE ZONE OF THE PUNAT SHIPYARD.


An external services provider has to submit these necessary documents in order to obtain a work and get an ID card:
 
  • job description
  • list of workers that will perform work
  • estimated duration of the works
  • company registration
  • statement that all workers are trained to work in a safe way
  • statement that will use the functional and certified equipment and tools
  • insurance policy
Why should I announce the arrival of a boat in the marina?
When  arriving  in  the  marina  for  the  first time,  please  notify  us  on  time,  so  that  we can   prepare   everything   needed   for   an adequate berth for your boat. We recommend  you use the radio  station  for  further communication  –  VHF  channel  17.  If there  is  no  radio  station  on  the  boat  you can call us by phone 00385 (0)51 654 135 or mobile 00385 (0)911 654 479.
Lowering or hoisting the boat
We  recommend:  the  service  of  hoisting or lowering of a boat should be ordered at least 3 days in advance so as to ensure the  desired  timing.  It  is  obligatory  for the  owner  or  an  assignee  to  be  present  at hoisting the boat since the vessel has to  be  prepared  for  land  (support  and  control  of  the  sails, the  rigging, ropes,  taking  of  bimini,  fenders,  dinghies  and other equipment).
 
If the owner or the assignee is not present, we will not be able to lower the boat because there is a risk of sinking afterwards (sometimes during the  preparation  of  the  vessel  the valves could be forgotten, so there is a risk of  their  breaking  or  wearing  out  due  to  cold,    etc.).   
 
All    these    measures    are  being taken for safety reasons, to protect your valuable equipment!
Entry and sojourn of foreign vessels
It is compulsory to certify a list of crews and passengers on a ship in the port captaincy or port captaincy, to pay the prescribed sail safety fees, to pay the sojourn tax, to register the stay of foreign citizens on board in accordance with special regulations.

The  skipper  of  a  vessel  entering  the  Republic of  Croatia  by  sea  is  required  to sail, by the shortest route, into the nearest  port open for international traffic in order to carry out border and custom controls.He is obligated to certify a crew and passenger list at a harbormasters' main or subsdiary office, pay the navigation safety fees, the sojourn tax and report the presence of foreign citizens on the vessel, in accordance with relevant laws and regulations.

MARITIME BORDER CROSSINGS - Ports open for international traffic

Permanent maritime border crossings: Umag, Poreč, Rovinj, Pula, Raša (Bršica), Rijeka, Mali Lošinj (Lošinj), Zadar, Šibenik, Split, Ploče, Korčula, Dubrovnik, Ubli (Lastovo)

Seasonal maritime border crossings: ACI marina Umag, Novigrad (Istra), Sali (Dugi otok), Božava (Dugi otok), Primošten (Kremik), Hvar, Stari Grad (Hvar), Komiža (Vis), Vela Luka (Korčula) i Cavtat
Useful application for boaters nIS
The  application  is  designed  for  smart phones   with   the   Android   system,   as well as for iPhone mobile devices, and is made  in  a  multilingual  version. Among other contacts nIS includes work-
ing  hours  and  geographical  location  of public  services,  ports,  marinas,  nautical anchorages,  petrol  stations,  hyperbaric chambers, medical institutions and other  for  safety  at  sea  essential  public  and commercial services.
 
The  application  will  contribute  to  the safety  of  human  lives  and  property  at sea, and to facilitate availability of public services of safety at sea.
 
Leaving Croatian waters
Before  leaving  Croatian  waters  the  vessel's skipper is required to submit to border  controls;  have  the  list  of  crew  and passengers endorsed by a harbormasters' main or subsidiary office.  On  discharging  these  obligations,  the  vessel's  skipper must take the shortest course out of Croatia's  inland  sea  waters  and  territorial sea.
Do I need a letter of authorisation by the owner?
A  vessel  owned  by  a  natural  person  or persons,   cruising   in   Croatian   waters, may, while at sea, carry the vessel’s owner,   the   owner’s   close   family   members and persons authorised in writing by the owner. The owner’s signature on the letter of authorisation must be endorsed by a Croatian or foreign competent authority. 
Operating a vessel
Persons in command of small boats and yachts  must  possess  the  relevant  training  in  accordance  with  the  laws  and regulations  of  the  vessel's  ag  country. If  the  ag  nation's  laws  and  regulations do  not  require  the  possession  of  such training,  Croatian  laws  and  regulations shall  be  implemented  instead.  The  skipper  of  a  Croatian-flagged  boat  or  yacht must possess, depending on the category of vessel, a Certi­cate of Competence for  Pleasure  Craft,  a  Yachtmaster's  Certi­cate  of  Competence,  or  a  certi­cate/license    for  operating  small  boats  and yachts  issued  by  a  foreign  nation's  authorities   and   recognised   by   Croatia's Ministry  of  Maritime  Affairs,  Transport and  Infrastructure.
 
The  list  of  recognised foreign-issued   certi­cates/licenses   can be  found  on  the  Ministry's  website  at www.mppi.hr
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Members of Marina Punat Group
  • Marina Punat d.o.o.
  • Brodogradilište Punat d.o.o.
  • Marina Punat Hotel & Resort
  • Marina Commerce d.o.o.
  • Gajeta d.o.o.
  • Kvarner d.o.o.